Inbox and customer support
Replies to customer emails, chats and messages in your tone, using saved answers you approve.
- Email and chat replies
- Order and booking questions
- Handover to you when a reply needs a decision
Remote staffing from the Philippines
Hire a virtual assistant from the Philippines
A trained, English-speaking assistant who takes admin, inbox, customer support and online store tasks off your plate. Managed by our team in Davao City, working the hours you agree with us.
What does a virtual assistant from the Philippines do?
A virtual assistant (VA) is a remote team member who handles recurring online tasks for your business: email, scheduling, customer messages, data entry, order processing and research. RedCloud Global places and manages VAs from Davao City for overseas businesses, with the tasks, hours and price agreed in writing before work starts.
- Based in
- Davao City, Philippines (UTC+8)
- Good for
- admin, inbox, customer support, e-commerce and data tasks
- Hours
- agreed in your proposal, with overlap with your business day
- Pricing
- written quote after a free call
What a VA can take on
Hand over the tasks that fill your week
Start with the jobs you repeat every day. We write them down as a simple checklist, so your assistant does them the same way each time.
Scheduling and admin
Keeps your calendar, appointments and follow-ups in order, so nothing slips.
- Calendar and meeting booking
- Reminders and follow-up emails
- File and document organization
Online store support
Day-to-day tasks for Shopify, WooCommerce and marketplace sellers.
- Product listings and updates
- Order processing and tracking
- Stock and price updates
Data entry and reports
Accurate records in your CRM, spreadsheets or accounting tool.
- CRM and spreadsheet updates
- Invoice and receipt entry
- Weekly summary reports
Research and lead lists
Finds suppliers, prospects and market details you can act on.
- Lead and contact lists
- Supplier and price research
- Competitor checks
Social media support
Schedules posts and keeps your pages active while you run the business.
- Post scheduling
- Comment and inbox monitoring
- Simple graphics from your templates
Ways to work together
Choose how you want to work
Pick the level of help you need now. You can add hours later as the work grows.
Part-time VA
A set number of hours each week for a defined list of tasks. A low-risk way to start.
- Fixed weekly hours
- One written task checklist
- Weekly update
Best for steady work
Dedicated full-time VA
One assistant working full-time hours on your business only, as part of your team.
- Full-time hours on your work only
- Direct chat with your assistant
- Monthly review with our team
Project or task-based
A one-off job with a clear finish line, like a data clean-up or a product upload.
- Fixed scope and deadline
- Quoted per project
- Handover notes at the end
Why RedCloud Global
Remote help with a local team behind it
You work with one assistant day to day. Our team in Davao City handles hiring, training and quality checks, and we agree in writing how leave and backup are handled.
Book a free call-
Managed, not just matched
We stay involved after the start date: training, check-ins and a direct line to us if something is not working.
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Hours that overlap yours
Working hours are set in your proposal, with time that overlaps your business day. We are in the Philippines (UTC+8).
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Clear, regular updates
Written updates in English on the schedule you agree, by email or your team chat.
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Your accounts stay yours
Logins, files and ad accounts stay in your name. Access is removed when the work ends.
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A real company behind the work
RedCloud Global is part of RedCloudApp, a software and web team in Davao City, Philippines, with a phone line and inbox you can reach.
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Built on long-term work
RedCloudApp business software has been in daily use for almost 10 years. We bring the same care to every client.
Who it is for
A good fit if you
A VA works best when the tasks repeat and the steps can be written down. If they are not written down yet, we help you do that at the start.
- Spend hours each week on email, admin or data entry
- Run an online store and fall behind on orders and listings
- Want reliable help without hiring locally
- Need cover for customer messages during your busy hours
- Want someone who can take on more as trust builds
How it works
From first call to your first week
A short, clear path. You see the scope, hours and price in writing before anyone starts.
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Free call
Tell us the tasks, tools and hours you need covered.
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Written proposal
Scope, hours, price, currency and start date, all in writing.
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Match and onboard
We match the right person, set up access safely and agree the task checklist with you.
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Start and review
Work begins with regular check-ins, and we review the first month together.
Questions, answered
Virtual assistant questions, answered
How much does a virtual assistant cost?
It depends on the hours and the type of work. After a free call we send a written quote with the price, the currency and the billing cycle, before anything starts.
Can my virtual assistant work in my time zone?
Tell us the hours you need covered. We confirm in writing which hours we can staff, and how much they overlap with your business day, before you sign.
Do I talk to the VA directly?
Yes. You work with your assistant day to day. Our team stays available for training, quality checks and anything that is not working.
How do you keep my logins and data safe?
We set up access you control, such as separate user accounts and a password manager you own, instead of shared personal logins. Access is removed when the engagement ends.
What tools can a VA use?
Common tools such as Google Workspace, Microsoft 365, Shopify, WooCommerce, CRMs and project boards. Tell us your tools on the call and we confirm the fit.
Can I start part-time and add hours later?
Yes. Starting with a few tasks is a good way to test the fit. Extra hours or tasks are confirmed in writing.
Explore more
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Free first call
Tell us what you want off your plate
A short call to hear what you need. You get a written scope and price afterwards, with no obligation.